FREQUENTLY ASKED QUESTIONS
How Do I Place An Order?
Go into the 'Shop' tab, select the item you wish to buy and click 'Add to Bag'. Should you wish to continue shopping, press the back arrow to return to the shop, your item will remain in your shopping bag until you proceed to checkout.
What are my postal options?
At checkout customers will be given postal options, whether for domestic post or international shipping. Special Delivery is Tracked and Signed For and is also insured.
How can I pay?
You will be able to pay using a debit or credit card or via Paypal. Should you wish to pay using an alternative method, such as BACS, please contact me to make separate arrangements If payment is not received after 5 working days from the date of order the item/s will be relisted as available for purchase.
Where Can I Read the Terms and Conditions?
You will be asked to agree to the Terms and Conditions before you make a purchase. Once you have selected an item to buy and pressed 'Add to Cart' the following pages will display the T&C's. To access them, scroll to the bottom of your page where you will see a link to the Terms and Conditions and all policies.
Can I order a custom made piece of jewellery?
Absolutely. Each piece of jewellery is handcrafted by me. Should you wish to order an item of jewellery not available in the shop, or have an available piece made with an alternative end look, please contact me via the contact page. Alternatively, should you wish to have a custom made piece of jewellery designed and created for you, I would be happy to discuss this. For all above, cost and timeframe can be discussed. However, for all custom orders, a 30% non-refundable deposit will be required to cover design time and any prototyping.
Please note - I purchase many of my gemstones in limited quantities or even as one-of-a-kind. Specific gemstone requests will not guarantee replicas or duplicates of gemstones featured in previous work, in neither colour nor shape. Please contact for clarification.
When will I receive my jewellery?
Your jewellery purchase will be despatched within 5 working days, following the receipt of payment. Within the UK delivery will ordinarily be within 5-9 working days when using the tracked service or 6-10 working days for Standard Delivery. For international purchases the estimated delivery times vary dependant on the country of destination. Following your purchase I can clarify the expected delivery date.
These are guidelines and I will of course endeavour to send out items as quickly as possible but not later than outlined above.
Delivery of commissions and custom made orders are agreed separately.
What can I expect when I purchase?
Items - The item you purchase, and subsequently receive, will be the one you see on the website.
All pendants and necklaces are sold with sterling silver chains, unless stated otherwise. All clasps, including handmade clasps are also sterling silver. unless stated otherwise. All purchases that include sterling silver will have a little anti-tarnish tab in the pouch with your jewellery.
Your purchase will arrive in bespoke packaging.
Most of my work is hallmarked at the Birmingham Assay Office, with the official Birmingham Hallmark plus my 'AM' registered stamp. However, most items falling below the necessary weight for hallmarking will not go through this process.
What if I want to return my purchase?
I cannot be responsible for damages that may occur during transit. For this reason I recommend either insuring your purchases or choosing the Tracked & Signed For Special Delivery postal option.
If you wish to exchange your purchase please let me know within 1 week of receiving your jewellery. You must contact me to make arrangements for the exchange prior to returning the purchased piece.
You are responsible for the shipping costs of both the returned item, and the replacement. Returned items must be adequately packaged in a padded envelope to prevent damage, and either insured or returned using a Tracked & Signed For postal service. Refunds will only be given if the item has been obviously misrepresented.
I take great care to describe each piece accurately and to ensure that photos represent my jewellery in true colour, but please remember that colours in photos can vary depending on your monitor. I am sure though, that you will love your piece upon receiving it.
In the event of a refund being processed, the original delivery charges and those for return of the item, will not be refunded.
How should I care for my jewellery?
Do not shower/bathe in your jewellery or expose it to chemicals such as those used in swimming pools or hot tubs. Do not wear your jewellery whilst applying perfume, hairspray or skin care products - this will speed up the oxidisation process and perfume can adversely affect natural gemstones - wait until your perfume is dry before putting on your jewellery.
If you think your cherished piece of jewellery is looking dull, put a dampened finger into some bicarbonate of soda and rub the silver. Rinse under cold water and dry with a clean, soft cloth, ideally lint free. Alternatively, any silver cleaning cream with a lint free cloth will bring out the beauty of the silver but be careful not to rub onto any gemstones that are part of your piece.
Pendant or Necklace?
This can sometimes be confusing. My understanding of the difference, and what works for this site, is that a pendant is an item which can be removed from its chain. A necklace is in item with which the chain in incorporated as part of the piece and not removable.