Free UK delivery on all orders over £200.00
Jewellery by Annamarie does not currently ship to the EU.
FREQUENTLY ASKED QUESTIONS
​How Do I Place An Order?
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Go into the 'Shop' tab, select the item you wish to buy and click 'Add to Bag'. Should you wish to continue shopping, press the back arrow to return to the shop, your item will remain in your shopping bag until you proceed to checkout.
What are my postal options?
There are various UK shipping options available - all are Tracked & Signed For. Choose the right one for you. All International orders are sent Tracked and Signed. This ensures that packages are tracked and insured. Any errant package can be traced and in the rare event of an unrecoverable package I can offer a refund or a replacement.
How can I pay?
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You will be able to pay using a debit or credit card or via Paypal, which also offers a 3 month payment option. Should you wish to pay using an alternative method, such as BACS, please contact me to make separate arrangements If payment is not received after 5 working days from the date of order the item/s will be relisted as available for purchase.
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Is my payment secure?
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The site uses secure payment processing facilitators for debit/credit card payments. Alternatively, you can pay with Paypal.
When will I receive my jewellery?
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Your jewellery purchase will be despatched in 3-5 working days, following the receipt of payment. This applies to ‘in stock’ items.
For Made to Order items, the processing time is in the details on the product page. If you have any queries please contact us. If you wish to purchase a Made to Order item but need it for a specific time, please contact us and we will accommodate your timeframe if possible. ​
Commissions and custom made items are discussed and agreed individually.
Where Can I Read the Terms and Conditions?
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To view full T&C's go to 'more' in the home page tool bar, and choose Terms and Conditions from the drop down menu.
Can I order a custom made piece of jewellery?
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Absolutely. Each piece of jewellery is handcrafted in my workshop. Should you wish to have a custom made piece of jewellery designed and created for you, I would be happy to discuss this. For all above, cost and timeframe can be discussed. However, for all custom orders, a 30% non-refundable deposit will be required to cover design time and any prototyping.
Please message me via the 'Contact' page.
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Keum Boo
This is the ancient Korean technique of fusing gold to silver.
The silver is taken through a long process of depletion gilding to prepare the metal.
The silver is then heated to a temperature high enough so that at a molecular level, minute gaps are created. The 24ct, or pure gold is applied whilst maintaining the temperature to ensure that a permanent bond is created when removed from the heat – ensuring longevity.
Pure gold is striking in colour – deep and lustrous.
The benefit of this technique is the beautiful gold look, achieved using real gold but without either the hefty price tag or the vulnerability of such a soft metal if it was used exclusively for a design.
Jewellery by Annamarie uses thick pure gold on silver for Keum Boo.
Comparisons:-
Gold plated jewellery (sometimes called gold plaque) is created by applying a thin layer of gold to silver using electrical or chemical deposition – it can also be applied to base metals, such as copper or brass. This layer is usually between 0.175 and 2.5 microns. Flash plating (or gilt) tends to be even thinner.
This coverage can achieve beautiful results but will fade and wear away in time – especially in high contact areas such as ring shanks and chains.
Jewellery by Annamarie uses between 14 – 32 microns of gold, fusing it to the silver at a molecular level, ensuring hard wearing items with an extremely long lifespan.
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What can I expect when I purchase?
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​All pendants and necklaces are sold with sterling silver chains, unless stated otherwise. All clasps, including handmade clasps are also sterling silver, unless stated otherwise.
Your purchase will arrive in bespoke packaging.
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Most of my work is hallmarked at the Birmingham Assay Office, with the official Birmingham Hallmark plus my 'AM' registered stamp. However, many items falling below the necessary weight for hallmarking will not go through this process.
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One of a Kind Jewellery
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For One of a Kind remakes there is no identical stock kept and whilst I can create similar products, many items cannot be replicated depending on the components ie., the gemstones. I can produce very similar work but as all items are handmade there will be slight differences.
What if I want to return my purchase?
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Jewellery by Annamarie cannot be responsible for damages that may occur during transit. However, UK Special Delivery & International Tracked and Signed delivery insures items for transit damage.
If you wish to exchange your purchase please let me know within 1 week of receiving your jewellery. You must contact me to make arrangements for the exchange prior to returning the purchased piece.
You are responsible for the shipping costs of both the returned item, and the replacement. Returned items must be in their original condition & adequately packaged in a padded envelope to prevent damage. Return postage must be Royal Mail Special Delivery for UK postage or Tracked and signed for mail for international postage.
Refunds will only be given if the item has been obviously misrepresented.
I take great care to describe each piece accurately and to ensure that photos represent my jewellery in true colour, but please remember that colours in photos can vary depending on your monitor. I am sure though, that you will love your piece upon receiving it.
In the event of a refund being processed, the original delivery charges and those for return of the item, will not be refunded.
How should I care for my jewellery?
Please see the separate tab for Jewellery Care found on the homepage toolbar under 'More'.​
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Sizing
When purchasing jewellery, some items require you to know you size – rings, bracelets, bangles and chains.
Chains are mostly a case of taste and most relevant items offer chain length options.
For other items view the separate page for Sizing – found on the homepage toolbar under 'More'.
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