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FREQUENTLY ASKED QUESTIONS

​How Do I Place An Order?

Go into the 'Shop' tab, select the item you wish to buy and click 'Add to Bag'.  Should you wish to continue shopping, press the back arrow to return to the shop, your item will remain in your shopping bag until you proceed to checkout.

How can I pay? 

You will be able to pay using a debit or credit card or via Paypal.  Should you wish to pay using an alternative method, such as BACS, please contact me to make separate arrangements  If payment is not received after 5 working days from the date of order the item/s will be relisted as available for purchase.

Is my payment secure?

The site uses secure payment processing facilitators for debit/credit card payments.  Alternatively, you can pay with Paypal.  

Where Can I Read the Terms and Conditions?

You will be asked to agree to the Terms and Conditions before you make a purchase.  Once you have selected an item to buy and pressed 'Add to Cart' the following pages will display the T&C's.  To access them, scroll to the bottom of your page where you will see a link to the Terms and Conditions and all policies.

Can I order a custom made piece of jewellery?

Absolutely.  Each piece of jewellery is handcrafted in my workshop.  Should you wish to have a custom made piece of jewellery designed and created for you, I would be happy to discuss this.  For all above, cost and timeframe can be discussed.  However, for all custom orders, a 30% non-refundable deposit will be required to cover design time and any prototyping.

Please message me via the 'Contact' page.

Keum Boo

 

This is the ancient Korean technique of fusing gold to silver.

The silver is taken through a long process of depletion gilding to prepare the metal.

The silver is then heated to a temperature high enough so that at a molecular level, minute gaps are created.  The 24ct, or pure gold is applied whilst maintaining the temperature to ensure that a permanent bond is created when removed from the heat – ensuring longevity.

Pure gold is striking in colour – deep and lustrous. 

 

The benefit of this technique is the beautiful gold look, achieved using real gold but without either the hefty price tag or the vulnerability of such a soft metal if it was used exclusively for a design.

 

Jewellery by Annamarie uses thick pure gold on silver for Keum Boo.

Comparisons:-

Gold plated jewellery (sometimes called gold plaque) is created by applying a thin layer of gold to silver using electrical or chemical deposition – it can also be applied to base metals, such as copper or brass.  This layer is usually between 0.175 and 2.5 microns.  Flash plating (or gilt) tends to be even thinner.

This coverage can achieve beautiful results but will fade and wear away in time – especially in high contact areas such as ring shanks and chains.

 

Jewellery by Annamarie uses between 14 – 32 microns of gold, fusing it to the silver at a molecular level, ensuring hard wearing items with an extremely long lifespan.

What are my postal options?

 

At checkout customers will be given postal options, whether for domestic post or international shipping.  The options include Standard Post and Special Delivery.  For UK purchases Royal Mail Special Delivery is the recommended option.  It is tracked and insured.  Any errant package can be traced and in the rare event of an unrecoverable package I can offer a refund or a replacement.  If you choose standard Royal Mail I cannot guarantee delivery and cannot offer a refund in the case of non-delivery.  

For International purchases the recommended postage is Special Delivery.  This ensures the mail is tracked and signed for.

When will I receive my jewellery?

Your jewellery purchase will be despatched in 3 working days, following the receipt of payment.  This applies to ‘in stock’ items.  At checkout, if you choose Standard Post for a UK purchase, expected delivery is 3-5 working days.  If you choose the recommended Special Delivery for UK purchase, expected delivery is next working day.  For international purchases the estimated delivery times vary dependant on the country of destination.  

For Made to Order items, 4-6 weeks is required for making and processing.

These are guidelines and I will of course endeavour to send out items as quickly as possible but not later than outlined above.

Commissions and custom made items are discussed and agreed individually.

What can I expect when I purchase?

Items - The item you purchase, and subsequently receive, will be the one you see on the website.  

All pendants and necklaces are sold with sterling silver chains, unless stated otherwise.  All clasps, including handmade clasps are also sterling silver. unless stated otherwise. 

 

Your purchase will arrive in bespoke packaging.

Most of my work is hallmarked at the Birmingham Assay Office, with the official Birmingham Hallmark plus my 'AM' registered stamp. However, most items falling below the necessary weight for hallmarking will not go through this process.

What if I want to return my purchase?

Jewellery by Annamarie cannot be responsible for damages that may occur during transit. For this reason I recommend either insuring your purchases or choosing the Tracked & Signed For Special Delivery postal option.

 

If you wish to exchange your purchase please let me know within 1 week of receiving your jewellery. You must contact me to  make arrangements for the exchange prior to returning the purchased piece.

 

You are responsible for the shipping costs of both the returned item, and the replacement. Returned items must be adequately packaged in a padded envelope to prevent damage, and either insured or returned using a Tracked & Signed For postal service.  Refunds will only be given if the item has been obviously misrepresented.

 

I take great care to describe each piece accurately and to ensure that photos represent my jewellery in true colour, but please remember that colours in photos can vary depending on your monitor. I am sure though, that you will love your piece upon receiving it.  

 

In the event of a refund being processed, the original delivery charges and those for return of the item, will not be refunded.

How should I care for my jewellery?

 

Please see the separate tab for Jewellery Care found on the homepage toolbar under 'More'.

Sizing

 

When purchasing jewellery, some items require you to know you size – rings, bracelets, bangles and chains.

Chains are mostly a case of taste and most relevant items offer chain length options.

For other items view the separate page for Sizing – found on the homepage toolbar under 'More'.

One of a Kind Jewellery

For One of a Kind remakes there is no identical stock kept and whilst I can create similar products, many items cannot be replicated depending on the components ie., the gemstones.  I can produce very similar work but as all items are handmade there will be slight differences.  

Pen

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